Refund Policy
Thank you for shopping with MiniTrimX™.
We strive to provide high-quality grooming products and a smooth shopping experience. Please review our policy carefully before placing an order.
Returns Eligibility
Due to hygiene and personal care safety reasons, used or opened grooming products are not eligible for return.
A return or replacement may be considered only if the product is damaged, defective, or incorrect upon delivery, and the issue is reported within 48 hours of delivery.
Return Conditions
To be eligible for a return or replacement:
- The product must be unused, unopened, and in original packaging
- Clear photo or video evidence must be provided
- The request must be approved by our support team
Returns without prior approval will not be accepted.
Non-Returnable Items
The following items are non-returnable:
- Used or tested shavers
- Opened personal grooming products
- Products damaged due to misuse or normal wear
- Orders placed incorrectly by the customer
Refunds
If your request is approved:
- Refunds are processed to the original payment method
- Processing time: 5–7 business days after approval
- Shipping charges (if any) are non-refundable
Replacements
If a product is damaged or defective:
- We may offer a replacement instead of a refund
- Dispatch depends on stock availability
- No extra shipping charge for approved replacements
Return Shipping
If the issue is verified as our error, we will guide you on the return process. Please do not self-ship items without confirmation.
How to Request a Return or Refund
Email us with:
- Order number
- Clear images or video of the issue
- Brief description of the problem
Email: support@minitrimx.com
Important Notes
Refund/return decisions are made after verification. We reserve the right to deny requests that do not meet policy conditions.